Legal information
Refund policy
Before activation
A request cancelled before payment carries no commitment. After payment but before activation, a full refund is available on request to support.
After activation
If a technical issue attributable to XTREAM durably prevents normal use and cannot be resolved by support, a refund proportional to the unused period may be granted after review.
Equipment
Equipment is covered by applicable legal warranties. A device defective on delivery is replaced or refunded after return.
Procedure
Send your request via the Support page with your name, phone and order date. Every request receives an individual reply.
Last updated: upon publication of this site version.
